Alchemy Terms and Conditions:
In the event that your regular stylist is not available, Alchemy will make all accommodations for your appointment to be moved to ensure that all your service needs are met.
To guarantee availability for your next appointment, we recommend that you book your next appointment before you leave.
Alchemy is not responsible for any miscommunication or misrepresentation on the part of any client that books an appointment online or by phone or for any photos sent through email for consultation purposes.
Alchemy has the right to refuse or reschedule any client services due to any client miscommunication or representation.
Alchemy expects all of our clients to conduct themselves with respectfulness towards all of our staff and fellow clients. This includes all personal space, commentary and physical contact. Alchemy reserves the right to refuse all future services to said client.
Alchemy absolutely welcomes well behaved and supervised children. Alchemy will not be held responsible for your child’s safety. Any damage to our salon or salon equipment as a result of a child’s behavior with be the sole responsibility of the parent/parents.
Full refund on all unopened and unused products. Equal exchanges on all products that have been sampled and are not satisfactory and all damaged or malfunctioning containers.
No refunds are available on gift certificates.
Alchemy does not take checks.
All personal information entered for online booking is private and protected.
Monetary refunds will not be made for hair services rendered, however we will happily make adjustments to the original service.
Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments.
Alchemy Cancellation Policy:
Out of respect for our stylist’s time, fees will be charged for any appointments cancelled with less than a 12-hour notice. The same fees will also apply to all no shows. The fee must be paid before booking another appointment.
The fees are as follows:
- $25.00 for Men’s Haircuts
- $35.00 for Women’s Haircuts
- $15.00 for all Kid’s Haircuts
- 50% of any combo or color service (minimum $35.00)
Cancellations and no-shows leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. We hope you understand the need for this policy. If you have any questions, please don’t hesitate to ask. Late arrivals of 15 minutes are more may be subject to have one or more of their services canceled or rescheduled all together. You will also be charged our standard cancellation fees for all canceled services.